Shipping Policy

Order Processing

Orders are typically processed and dispatched within 1–3 business days after your order is placed.

Once your order has been dispatched, you will receive a confirmation email with tracking information when available.

Shipping & Delivery

We currently ship internationally.

Estimated delivery time: 7–12 business days after your order has been dispatched.

Please keep in mind that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather, holidays, or other circumstances outside of our control.

Tracking Your Order

Once your order has been shipped, you will receive tracking information by email. Tracking updates may take a few days to appear after your package has been dispatched.

If your tracking information hasn't updated immediately, don't worry — this does not necessarily mean your package is lost.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or other import fees depending on the destination country.

Any applicable customs charges or import fees are the responsibility of the customer.

Delayed or Lost Packages

If your order appears to be delayed, please allow additional time for the carrier to complete delivery.

If you believe your package has been lost or has not arrived within a reasonable timeframe, please contact us at [your customer service email] and include your order number so we can assist you.

Incorrect Shipping Information

Please make sure your shipping address is accurate before completing your purchase. VEIOWA is not responsible for delays or failed deliveries caused by an incorrect or incomplete shipping address provided at checkout.

If you notice an error in your shipping information, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

Questions

If you have any questions about your order or shipping, please contact us at [your customer service email].

Thank you for shopping with VEIOWA.